Returns & Exchanges
We are sorry that you need to return your order
We are happy to refund your products within 30 days of purchase. Simply send your items back to us in 'NEW CONDITION' and we will refund your original payment method within 7 working days. If your items are not in like new condition, we reserve the right to partially refund. We will not accept any products that have been used.
Unfortunately we will be unable to accommodate any refund if it appears that your candle has not been burnt correctly in line with our candle care instructions. We strongly advise that these are read upon purchasing to ensure the best possible burning experience. We do not take responsibility for return postage costs, and initial postage costs will not be refunded.
If you purchased a bespoke item and no longer wish to keep it, we regret to inform you that we cannot offer a refund, as these items are customised specifically for you or your business.
How to return your items
- Contact us to talk about what you are returning and your reasons for the return to hello@holisticearth.co.uk.
- Send your return to Holistic Earch, 5 Wingfield Crescent, SK17 9GY.
- We will refund your original payment method in line with our Return Policy terms.
Wholesale Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, items must be in the same condition as received, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@holisticearth.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
